This is part of a series on “Tips for Techs” covering various interviewing tips to either enter the field service profession or seek a better role as an experienced Field Service Engineer or Technician
- Remember, field service technicians and engineers do far more than just technical tasks like install, calibrate and repair.
They are also:
- the company brand ambassador when face to face with the customer
- lead generator for products and services or maybe even the direct salesperson for service agreements, promotions
- problem solver for the customer
- self-starting and independent worker who is responsible for achieving productivity goals
- technology user of service management systems, mobile devices, and many other important company systems and applications to make their company enterprise function correctly
- well-trained in safety, use of specialized equipment and protector of company assets
- careful and thorough inventory manager for their assign spare parts stock
- team player who is resourceful, helpful and communicative with their team and supervisor
- Be aware of the above list and start with your technical skills, experiences, certifications as the basis of the job but quickly transition by discussing your qualifications and experiences in the above list or ask questions on how their role is defined.
- Always use examples, real stories in a succinct manner to demonstrate your understanding and experiences
- Cite the outcomes e.g. how you review the service history and provide a report to the customer and propose one of your company’s service programs to provide them with a better coverage option and later follow up with the customer. In the past year, you have proposed x $ of proposals and closed on x $ of new agreements for your team.
- Talk about your commitment to professional development and ask for information about their technician development program, both for the technical as well as the soft-skills.
In the next blog, we will begin detailing some interview tips for the major job focus categories