Are you focused on attracting new service technicians to your organization, and on-boarding effectively? Are you concerned about technician turnover and developing top talent and improving technician retention? We get it!
I wrote the book, The Intentional Field Service Engineer to attract new talent to the field service industry and to provide direction on how to best perform in their job. I believe the field service story is a strong, positive message about the profession and the opportunities to advance their careers.
As former Field Service Engineer who continued to technical support, marketing and executive management, I can tell the story with passion and direct experience. New FSEs need to hear the story and be taught how to be an Intentional Tech or Engineer to ensure they meet their goals and have a passion for taking care of the customer and developing their skills and career. After all, if they don’t meet or exceed their goals, neither will the manager or service organization meet theirs.
Training and development targets both the newly hired FSE/Technician and developing FSEs/Technicians to address today’s role for field service professionals. We also provide customized training for customer service, field service interactions, selling services and service management.
The centerpiece course, The Intentional Field Service Engineer, covers the role, and contributions of today’s FSE, the 7 critical skills, the importance of soft skills, career advancement opportunities, self-development and working with your supervisors and daily practices of Intentional Field Service Engineers. Available on-line or as a custom, in-person course.
We also provide coaching for high potentials and new field service manager development.
Our training and coaching is packaged to offer on-boarding for new technicians to on-going development and coaching to your current workforce.
Contact Us For
Entry level field service technicians – On-Boarding programs
Developing field service technicians and engineers
Customer service and “soft-skill” training
Field service interactions and selling services
Service management training and service executive leadership workshops
Coaching plans and sessions
Service Operations Excellence Workshops
Field Service Team Effectiveness Workshop
For service team building and performance optimization
On-site workshop covers:
- Role of today’s professional field service technician or engineer
- Career advancement opportunities
- Key performance focus areas
- Daily habits of Intentional FSE/Ts
- Importance of Systems Usage
- Professional development
- Tracking and metrics
- Manager role and leadership of field service teams
The Field Service7 Approach to Service Operations Excellence Seminar
Public Seminar at a location near you