Attitude of Gratitude
On this Thanksgiving Day in America, among my many blessings, included is being thankful for having a career in field service. Starting out in my career with a recent certificate of electronics from the US Air Force in central telephone switching systems, my pursuit of a civilian job at discharge led to roles in field service. Little did I know how that one step would lead to a career of various roles and responsibilities; a master’s degree (all college paid by my employer), relocations, international work and all starting with a high school degree and 26 college credit hours of electronics.
The basis for my advancement was being taught by my senior service engineers on my team about the “attitude of gratitude”. Excellent customer relations, effective problem solving, teamwork, being a great employee, being a leader is all based on living with an attitude of gratitude. I firmly believe this is true for all of life, but for the blog’s purpose we will stick to field service.
The secret I learned years ago is that to excel in field service, was to do great in customer relations, problem solving, teamwork and respecting both your employer and your leadership, as well as once a leader being grateful and respectful of those who serve in your organization.
Notice I didn’t mention technical skills? That is because of course technical skills are very important, but it is the soft skills and job skills that clearly differentiate you as a FSE or technician. This is never more important than in today’s field service industry. What many others and I have learned, is that these soft and job skills are critically important in order to advance your career and they are also the basis of transferring to other career fields.
Having an attitude of gratitude can start with being thankful you have a customer that needs your service, that you have a great company and teammates; a company that provides the right equipment, training and support to get your job done, teammates who help you and sometimes bail you out. And that your role in your company is important, and that you have advancement opportunities.
I encourage you to address each and every day with an attitude of gratitude and it will shape all that you do and how you choose to think about things. You will be happier and more satisfied in your work. Your customers and team will notice a difference.
Field Service, where aspirations and opportunity meet.